APH550 - "Motor Not Connected"

APH550 - "Motor Not Connected"

If your unit APH550 is giving you a System info error message  "Motor Not Connected"
Proceed to troubleshoot the unit.




STEP 1
Turn off the unit from the Power supply.


STEP 2
And inspect the head connectors and cables.

STEP 3
Turn on the unit from the Power supply.



    Submit a ticket


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